GraceVerse policies
Returns with grace.
If a calendar arrives damaged, incorrect, or not as expected, we want to make the next step clear and caring.
Printed calendars
Made-to-order support
Printed calendars are made to order. We cannot accept returns for a change of mind, but we will review orders that arrive damaged, defective, or materially different from what was ordered.
Please contact us within 14 days of delivery with your order confirmation and clear photos of the issue. We will review the order and, when appropriate, arrange a replacement or refund.
Digital calendars
Download support first
Because digital files are delivered immediately, digital-calendar purchases are generally final. If your link does not work or the file is incomplete, contact us with your order confirmation so we can help restore access.
If a digital file is genuinely defective, we will review the issue and provide an appropriate resolution.
How to request help
- Keep your order confirmation handy.
- Describe the issue and include photos for printed products when helpful.
- Reach out promptly so we can review the available solution.